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International Ask a Question Day: An Educator’s Observation

March 14th marks the somewhat underrated “holiday” devoted to asking questions. Suitably falling on Albert Einstein’s birthday, International Ask a Question Day is meant to encourage the practice of seeking knowledge. In the world of education, questions are paramount in the learning process. In my own experience—and I think most teachers would agree—our job in the classroom involves asking, answering, and clarifying questions.

True story: Purely out of my own curiosity, I decided to tally the number of questions I was asked during a random school day. Any question counted—from, “Can I go to the water fountain?” to, “Should I underline the title of an article?” By the final period of the day, I knew I had a significant number of hash marks, but the exact amount of questions that had been asked far exceeded what I had anticipated. The number of questions was somewhere in the 300’s—and it was an early-dismissal day.

The point of this anecdote is to express the extent to which questions drive our work in the classroom. Students expect to get answers. Many may quantify those answers as learning. However, the real learning occurs when questions are formulated. To drum up a question, a student must first separate what he knows from what he does not know. This practice of sifting through knowledge and categorizing skills by competency takes a great deal of reflection. The saying “You don’t know what you don’t know” is thought to ring true for many students, yet in my observations, students are somewhat experts at recognizing what they do not know.

So, how can we use this almost innate penchant for curiosity and inquiry to best benefit our students?

Encourage your quiet students to “speak up” by allowing multiple ways of asking questions in class. This could mean keeping a question box or post-it notes available for students to jot down questions that they may be too shy to ask. You could also take a similar digital approach using Padlet or Google Classroom. Students are able to post questions to an online forum or webpage; they can also respond to others’ posts as well.

When reviewing for an assessment, have students create practice questions that they would anticipate seeing on the test. Have students submit or swap questions so that students can practice answering each other’s questions. If questions are well-written and relevant, use some student-derived questions on the actual assessment. This is also a way for teachers to gauge the students’ preparation for an upcoming assessment.

Play the well-known party game “just questions” in which students are only able to communicate using interrogative statements. This improv theater exercise encourages students to practice consciously phrasing and rephrasing questions. Students must think on their toes and apply knowledge of appropriate word choice and sentence structures in order to continue the conversation.

Provide students with broad or general questions like, “What is the setting of the story?” Then have students kick that question up a notch by adding another component or more complex level of inquiry. For instance, they might change the original question about setting to, “How does the setting affect the conflict that the character faces?” This practice allows students to add a layer of deeper analysis to a general question. Furthermore, this activity allows for plenty of differentiation depending on student ability.

Ready, set, GO BACK TO SCHOOL!!! Organization Style. Part 1 of 6

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Ready, set, GO BACK TO SCHOOL!!!!

Organization Style

It’s that time again—the back-to-school commercials are in full swing! Backpacks, lunch boxes, clothes, and school supplies are some of the things occupying the minds of parents these days. As the sun sets on summer 2016, it is important to ensure that your child is given every advantage to begin the school year with a bang!

While much focus is put on school supplies and the “necessary” materials, one key element in preparing for a successful year ahead is to put organization in the forefront. And, as they say, practice truly makes perfect—or close to it. Organization applies to a multitude of facets in the educational realm. While all are important, organizing time or “time management” is essential. For example, consider if a student has color-coordinated references, organized notes, and an impeccable outline for a research paper, yet that same “organized” student gives himself Sunday night to complete the final draft of his research paper. All of the prior organization becomes a futile attempt if time was poorly organized.

Organization, specifically time management, is a skill that comes with practice. Even as adults, we sometimes drop the ball by failing to plan ahead accordingly. Here are some tips to ensure that time management makes its way into your household this school year.

Start from the beginning. As we all know, it is much easier to prevent negative habits than to correct them later on. Right from the start, discuss a realistic daily schedule that includes designated homework/reading time, after-school activities, family time, and reasonable sleep/wake times. Of course, be prepared to be flexible when things inevitably come up. But, for the most part, a set schedule will help your child to maintain balance and assuage the stress that comes with cramming.
Model the practice of planning ahead. Especially in the middle and upper grades, projects and assignments become more labor-intensive. With several steps, check-in points, and deadlines, it is easy for students to quickly lose track or get overwhelmed. As with many difficult tasks, showing is more beneficial than telling. Show your child how to organize by breaking down large assignments and setting at home check-in points in advance of the actual due dates. Also, show them how to prioritize more difficult tasks. For example, a five-paragraph argumentative essay is going to need more attention than a vocabulary practice sheet.
Be proactive with organizing your time. It is important to anticipate certain roadblocks to prevent last-minute school stressors. Check the printer for ink before the paper is due; plan for picture day so that the outfit of choice is clean and pressed; pack gym clothes with extra socks so that the morning rush through the dryer can be avoided; email teachers about foreseen absences ahead of time to get any missed work or important information; have a plan for sick days, in which your child has a buddy in the neighborhood to bring work back.

Teaching students how to organize their time is a skill that will prove beneficial throughout their academic and adult lives.

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It’s Not Always What it Seems: Anxiety in the Classroom

 

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Anxiety is something that educators are seeing more and more of in our children. With countless theories on the causes of this rising diagnosis, one thing is for sure—anxiety affects every child differently. Because anxiety is such a complex condition that is unique to each person, the symptoms vary from child to child. In fact, the symptoms may even vary from situation to situation. For instance, a child with anxiety may display different symptoms in different situations throughout the day.  Anxiety may manifest itself differently from classroom to classroom simply because of the environment or different stressors present.

Because anxiety presents itself in many different ways, it is often hard to initially see or understand, especially in the classroom. With this knowledge, it is important that teachers take a closer look at different behaviors and tendencies. For instance, a child with anxiety may present different behaviors depending on comfort level.

Here are a few signs to look for in children who may be suffering from anxiety:

Eye Contact

A child with anxiety may be resistant to making eye contact, especially during one-on-one conversations. It is important for educators to be mindful that the lack of eye contact is not a defiant or dismissive behavior. Instead, direct eye contact may be intimidating or anxiety-producing because the child feels uncomfortable with the direct attention. This can often be closely related to a more specific form of anxiety called social anxiety disorder. Children who suffer with social anxiety disorder exhibit symptoms of anxiety when they feel that all eyes are on them. Especially in social situations, such as in a classroom, a child may be reluctant to participate, work with others, or even answer one-on-one questions because of the discomfort.

Inattentiveness

Similarly, a child with anxiety may appear aloof, inattentive, or “checked out” during classroom instruction. Again, this may be an anxiety disorder rearing its head. A child with generalized anxiety disorder is often consumed with worries, fears, or concerns about an aspect of his or her life. When children fixate on a concern or worry, they are likely unable to concentrate in the classroom. This is very different from a student that is simply bored or disinterested. Furthermore, the constant fixation and worrying often continues at home, making it difficult for children to refocus or “power down.” The GAD symptoms will often result in insomnia or restlessness.

Irritability

Sometimes due to the insomnia, students with anxiety may exhibit irritability at school, as well. Of course, when sleep is regularly disrupted by anxiety, a child may appear to be more fatigued or ill-tempered. This type of behavior is different from a child who is simply choosing to disrupt or defy. When anxiety takes over, the irritability is simply an outlet for the frustration and stress.

With this in mind, it is important for teachers to identify behavioral concerns that are separate from the anxiety disorder. Often times, taking a little breather or moment to get a drink of water will be enough to allow the student to reset and alleviate the stress.

Alcohol and Drug Awareness Month

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Since the late 1980s, the National Council on Alcoholism and Drug Dependence has spent the month of April educating the public on issues related to drugs and alcohol. This year’s theme, “Talk Early, Talk Often: Parents Can Make a Difference in Teen Alcohol Use,” focuses on the important role that parents play when it comes to negative influences in children’s lives. For this year’s event, the NCADD has helped to organize a series of local, state and national events aimed at educating people about the treatment and prevention of alcoholism, especially among our youth.

The National Council on Alcoholism and Drug Dependence encourages the practice of open and honest conversations between parents and teens. For many different reasons, these conversations can be uncomfortable for both parents and children. Not only is trust involved, but issues pertaining to peer pressure and maturity also impact a teen’s decisions and mind set. Ultimately, you know your teen better than anyone—but it never hurts to have a few suggestions on how to broach the subject of the detriments of drug and alcohol use.

Start the conversation before you think it’s time to start the conversation

Whether we’d like to believe it or not, the average age at which a young person first tries alcohol in the United States is 13 years old. Yes, this means that the average 6th or 7th grader has tried—or at least been given the opportunity to try—alcohol. As astounding as this statistic may seem, it is essential that parents realize that curiosity about drugs and alcohol may begin earlier than expected, especially with easy access to internet information via personal devices. Begin openly discussing these matters early and often. If your child or teen knows that they can come to you openly about these topics, they’ll be more likely to seek your advice when the time comes to make the tough decisions.

Know what is going on inside and outside of your house

Technology has done wonders in terms of connecting and informing today’s youth. Unfortunately, this connectivity can be a double-edged sword. According to recent reports, over 50% of American children own a cell phone by the age of 6. With the rise of social media forums, teens can access and share information like never before. Therefore, stories and photos from last weekend’s party will hit the internet before you’ve even realized that your child may have hosted the party. Between Snapchat, Twitter, and Instagram, today’s kids are able to document their every move. As the parent, it is your job to be fully aware of your child’s activities. Yes, privacy and trust are important, but parents must be aware of the possibility that drugs and alcohol are realistic temptations.

Be direct and honest about the consequences

As we all know, part of growing up and maturing into adults involves making decisions—which sometimes means making mistakes. This is part of the learning curve that we all experience throughout our lives. As the parent, you are fully aware of the lessons, morals, and wisdom that you’d like to instill in your child. Discussing the honest consequences of drug and alcohol use is a difficult yet important step in keeping the communication lines open. These conversations are not meant to scare, but rather to realistically inform about the dangers of harmful decision-making. Teenage brains are naturally curious, impulsive, and spontaneous. That said, teens will possibly make difficult decisions without the slightest bit of contemplation, especially about the severity of the potential consequences. Talk honestly about the dangers of drinking and driving—make sure that you child knows that there is always another (better) option. Prompt your child to think about everything that is important in his or her life—and be sure to highlight the fact that making poor choices could mean gambling all of these things away. As scary as it may sound, teens need to know that some mistakes, while unintentional accidents, are still too severe to be undone.
Even if you still think you have a few years before you need to have this conversation, consider using the NCADD’s “Talk Early, Talk Often” awareness campaign to introduce the topic with your child. It’s never too early to be proactive in shaping good decision-making.

Homework Time Made Easier

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Homework is simply a fact of life for today’s students. As early as kindergarten, children are bringing homework home from school. While homework has its many benefits, the majority of students would rather forget about the additional practices, projects, and papers. With such an aversion, homework time at home can be a real battle. Yet, it does not have to be. There are many tried-and-true strategies when it comes to alleviating the stress of homework.

Here are some of our favorites.

First and foremost, a key to easing homework stress is to make sure that the homework actually makes it home. Depending on your child’s age, it may be a struggle to simply keep track of the many worksheets that need to travel to and from school. Keeping your child’s work organized can make all the difference when sitting down to work. Try using a homework folder designated for nightly assignments. Use color-coded tabs or sticky notes to manage daily assignments and due dates. Staying organized is a significant start to managing the homework routine.

Set a Schedule

Set expectations by creating a homework schedule. Between the many afterschool activities and busy schedules that each family undoubtedly juggles, homework may become an afterthought. Make sure that your child knows when and where he or she should be completing homework each night. Set limits on the use of technology during homework time. Cell phones, television, and other distractions can make homework completion impossible, so it is best that these things remain off limits until homework is completed.

Break It Down

When homework has mounted to a seemingly unmanageable level, break the assignments down to avoid a mental meltdown. Especially during the middle and high school years, the amount of homework assignments can increase greatly. Staring down a mountain of papers can stress out both you and your child. If your child is unable to chunk the assignments into manageable pieces, help them out by creating an “order of importance” list. Arrange the work into a schedule based on difficulty and due date. This way, you and your child can prioritize the homework and alleviate any stress from the many assignments.

Promote Practice, Not Perfection

When it comes to difficult assignments, emphasize the importance of effort and completion, not necessarily perfection or 100% correctness. When homework becomes a frustrating tear-session for your child, explain that homework is meant to be practice. Too often, students stress over the need to answer questions and submit flawless assignments. Yes, that is the eventual goal, but homework is meant to provide practice—not display perfection. In fact, most homework assignments are intended to show the teacher whether or not students understood the content. Teachers also use homework assignments as a way to gauge the pacing of lessons or content. So, when the tears start welling, remind your child that homework is for practice.

Building Up Self-Esteem in the Classroom

i-741519_1280Social-emotional development is a key aspect of growth for children, especially during the teenage years. Questions, conflicts, and angst revolving around one’s identity are indicative of this tempestuous stage in life. Many adolescents, if not all, struggle with building self-esteem. As educators, we have the opportunity to not only teach, but to lead by example.

I, like many adults, can personally relate to my sporadically insecure and apprehensive middle schoolers. The braces, blemishes, and all of those other lovely aspects of my own adolescent years are fresh in my mind when I stand in front of my classes—their hesitant expressions are another reminder of how hard it is to be a teenager. However, two things that can lessen the blow of adolescence are a positive outlook and a resilient self-esteem.

Methods to address the insecurities change from day to day, and vary depending on the student. Obviously, what makes one student feel comfortable and confident may not be the key for another. Even so, there are ways to make a teacher’s classroom, instruction, and demeanor more conducive to building students’ self-esteem.

Be open about your own flaws or weaknesses

For the most part, it is common for students to expect perfection and level-headedness from their teachers to a certain degree. This is evident by the fact that they are shocked and humored when we miscalculate, misspell, or misconstrue something. They are even more shocked to see us scrambling through the mall in sweats and a baseball hat on a Saturday. While mildly embarrassing to us, these somewhat amusing instances are truly beneficial to building our students’ self-esteem.

Capitalize on these opportunities by shattering the belief that perfection is the key to high self-esteem. Yes, teachers are tasked with teaching our subjects, but we are not the “almighty keepers of the knowledge.” We are human beings that have flaws and make mistakes. Embrace these blunders in the classroom—they show our students that, just like teenagers, we adults make mistakes, too. This realization that everyone makes mistakes helps students accept their own missteps and build self-esteem.

Show your true colors

Learning occurs when students take risks in the classroom. Risk-taking is also a sign of confidence and self-esteem. If we teachers are not presenting our true selves, how can we expect our students to feel comfortable enough to show their own true colors? In order to foster these themes of confidence, honesty, and authenticity in the classroom, we must truly practice what we preach.

Beware, though, that adolescents have the uncanny ability to detect phoniness. They are observant, intuitive, and critical. Therefore, it is not the easiest task for teachers to wear all of the hats and still remain authentic in the classroom. All at once, we must maintain professionalism, provide engagement, and remain enthusiastic about the lesson, while also cracking down on behaviors and managing 30+ teenagers in a room. This can be quite a tall order; however, exhibiting your own confidence in the classroom is key to encouraging your students’ self-esteem. Just as parents should model good self-esteem at home, teachers should lead by example, as well.

Explain that “this too shall pass”

Another honest conversation that teachers can have with students in order to foster self-esteem involves discussions of the future. It is easy for anyone to get caught up or discouraged by difficulties happening in the here and now. This is especially true for teenagers. Teens are developmentally prone to “sweat the small stuff.” As a teen, I remember overreacting, dramatizing, and fixating on what turned out to be tiny non-problems. Of course, hindsight is 20/20, but genuine discussions about how to look past our problems and put things into perspective will nurture a positive outlook.

As teachers, we know that personal connections can make all the difference with our students. Sharing anecdotes about my own struggles and slip-ups growing up allows me to relate to my students and relay strategies that worked versus those that didn’t quite pan out. Showing your students that you can relate to their insecurities is beneficial; showing students that you’ve shed your insecurities and built-up your self-esteem over time can be even more beneficial.

At the start of this school year, I hung two pictures outside of my classroom—my school photo from 6th grade and another from 8th grade. I don’t have to tell you that these photos are beyond embarrassing. My students know all too well that, since hormones run high and self-esteem runs low, these teenage years present plenty of challenges. By sharing your own weaknesses, exhibiting authenticity, and discussing your own fluctuations of self-esteem, teachers have the ability to lead by example and foster positive self-images in the classroom.

Teacher’s Learning Secrets to Use at Home

censorship picGetting 30+ children in a room, and keeping them quiet, engaged, and focused for any length of time is no easy task. As educators, we must show prowess in pedagogy and behavior management at any given moment. We know what it takes to manage, encourage, educate, and inspire children—after all, it is our job. However, it is not our job, alone. As parents, you help to shape your child’s educational experience and expectations. It’s a team effort, which is why I want to share some tried and true learning and behavior management strategies that can boost comprehension and cooperation at home.

“You don’t have to do anything that you don’t want to do.”

This statement will literally stun your child at first—as it should. Children are used to following rules and listening to directions. So, if you’re ever in the “But I don’t want to” battle over homework or studying, start with this statement: You do not have to do anything, but you must be ready to accept the consequences. When you explain to children that they have some autonomy in their own decision-making, they begin to comprehend independence and consequences more clearly.

When students ask me if they have to do something, I always respond like this: There is nothing in life that we have to do, necessarily. We do not have to show up to work every day. We do not have to brush our teeth. We do not have to tell the truth. But in every decision that we make, we must be prepared to face the consequences. So, the next time your child asks if she has to read for her book report, give her the honest truth—she does not have to read the book, but she will have to accept the consequences of neglecting the reading, i.e., failure, stress, lower GPA, etc. Your child will make the right decision when faced with the options and consequences.

Push reading of any sort or genre

I often get questions like, “What should my child be reading in her spare time?” or “How can I get him interested in a different genre?” Too often, parents want to steer a child’s reading interests, or discourage certain juvenile or fictional selections. The key to reading for pleasure is that it is pleasurable. Encourage more reading at home by allowing your child to select from any genre. When children have a genuine interest in a book, they’re more likely to retain the information. The same thing is true with engagement in the classroom. This is why teachers are constantly tasked with making lessons relevant to our students’ real lives. That said, encourage reading for pleasure by leaving the selection up to your child. After all, when kids are picking up a book instead of a remote control or smartphone, I consider that a win.

Master the follow-up question

The follow-up question is a great technique to prompt your child to expound upon a statement or idea. You can use a follow-up question for conversations beyond homework, as well. For instance, the ever-so-popular “How was your day?” question often elicits an unenthused response. Instead of settling with a blasé reply, follow-up with another question. Ask your child what exactly was “fine” about today? Prompt him to define the word “fine.” Ask how the day could have gone differently or inquire about what your child hoped would have happened today.

Of course, the follow-up question applies to academics, as well. Ask your child how he or she would describe the main character of an assigned novel. Then, follow-up with the “why” question. What happened in the story to bring him to this conclusion? Does he think that his opinion of this character will change as the story continues? These questions urge your child to elaborate and explain in detail. This practice, which teachers use frequently, demonstrates the importance of being able to not only answer appropriately, but to explain how one came to that conclusion.

These teacher’s “secrets” can be just as effective at home as at school. And when employed by both parents and teachers, these learning strategies encourage and enhance student autonomy and achievement.

Parent Involvement: How Much is Too Much?

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Involved parents are undoubtedly one of the main contributors to a student’s academic success. As much as students may not acknowledge it, you parents are very significant to your child’s education. We’ve seen the data–statistics, charts, and graphs about how absent or uninvolved parents result in academically low-achieving children. Of course, there are always exceptions to the rule–students with parents that are disinterested in their schoolwork can still manage to succeed by making academics a priority. Even so, the majority of teachers would attribute student success to a few key things. Parent involvement is one of those major things.

 

At times, however, the pendulum may swing too far. Overbearing parents that micromanage, handhold, and make excuses on behalf of the child can be as detrimental as the parents who are absent all together. This can be quite the fine line, especially for the major academic transition years when students are entering middle school or high school. Moreover, this is a difficult conversation for teachers and parents to have–no parent wants to be told to “back off.” And trust me, no teacher wants to be that messenger either! Below are a few tips on how to loosen the reins while still maintaining involvement in your child’s education.

 

Have a “my job/your job” conversation

 

One way to lay out the ground rules and expectations of your involvement during the school year is to simply discuss it at the start of the academic year. Talk with your child about when and why you will get involved with your child’s teachers. Under what circumstances should your child take the lead in handling a situation? When does it become necessary for parents to step in?

 

For example, your teenage child should not rely on you to email her teacher about an extension on a project–that is the student’s job. Furthermore, while teachers appreciate parental involvement, it is often a welcomed sign of maturity and autonomy when students take initiative to handle a situation with the teacher personally, as opposed to calling on mom or dad. Simply discussing what is and is not your job as the parent sends the message that your child should be in control of his or her academics.

 

Check-in on vs. Check-up on

 

Checking-in with your child is less invasive than checking-up on your child. You absolutely can and should contact your child’s teacher(s) about grades and behavior whenever necessary–the key word here being necessary. Checking-in implies that you are having a conversation with your child about how he or she can improve. Checking-up on your child implies that the conversation is taking place primarily between parent and teacher–not involving the child.

 

There are times when the parent and teacher should discuss matters in the absence of the student. But approaching your child first will shed more light on the situation before speaking to the teacher. Again, this is all about responsibility and independence. Parents and teachers can only take a child so far–at some point, it becomes the child’s responsibility.

 

Praise the initiative

 

Loosening the grip is difficult for both parent and child. Up until this point, the parent has been the caretaker, advocate, cheerleader, homework checker, and teacher-whisperer. As your child is gaining more independence with age, is becomes your job to encourage their self-sufficiency.

 

Talk to your child about when, why, and how to approach teachers and coaches for extra help. Explain the importance of asking questions in class, seeking help, and emailing teachers for clarity. This can be scary, especially for those “green” middle school years. In elementary school, students had a comfort level with the one teacher that instructs all content areas. Now, they have to learn a whole new set of faces, personalities, and procedures for the many classes. This can be downright intimidating, but remind your child of this: teachers are just people who want to see them succeed.

 

Encourage your child to build a relationship with teachers so that they’ll feel more comfortable seeking help when necessary. Acknowledge a job well-done when your child meets with or emails a teacher herself. Discuss the positive feeling that comes when your child shows responsibility and independence.

 

Too much of a good thing

 

Your child will always be your baby–there is no denying that. However, as difficult as it may be, parents must learn to pass responsibility on to the student at some point. Children who have been micromanaged and hand-held throughout their academic years will suffer later on. These students likely expect things to come easily to them because “mom and dad always took care of it.” These students may also lack social tact because they never had to speak for themselves. This constant academic “spoon feeding” will result in a student that is dependent on someone else to clean up messes and solve problems.

The time will come when mom and dad will (hopefully) not be able to contact the college professors about how their child can improve a grade. There are no parent-professor conferences to discuss extra-credit opportunities. Encouraging academic autonomy now will serve your child well through all levels of education–and beyond.

Turning Conflicts into Teachable Moments

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Any instance where 30 or more children or teens are working in one room can have the potential to ignite a conflict. An educator’s initial instinct may be to immediately extinguish the fire, which in some cases, is absolutely necessary. However, another approach to address conflict is to highlight and dissect the moment. Speaking through a conflict certainly involves tact; however, the practice will benefit future interactions in the classroom.

Address the issue headfirst: A surefire way to allow conflicts in the classroom to escalate is to sweep them under the rug. When students feel unheard or misunderstood, frustrations build. As uncomfortable as a discussion may seem, the conflict will not dissipate until it is brought to light.

Set the expectation: As the adult in the room, it is vital that the teacher creates a safe space for conflict resolution to take place. Students need validation and acknowledgment of their feelings and opinions. Educators must practice impartiality and fairness for all students involved. If students do not trust the situation, they will not open the door to allow honest conversations.

Encourage introspection: Ask students to identify exactly what emotions they are experiencing—there is a big difference between frustration and resentment. Motivate students to think about the root of the conflict. Oftentimes, conflicts arise out of misinterpreted messages. Ask students to speak honestly and directly about what they are thinking and experiencing.

Seek common ground: Frame the conversation around end goals and ask students what they would like to see as a result of this mediation. How are the students’ desires alike? How can the group compromise to ensure that everyone is heard? Highlight the fact that both students have similar feelings—just different opinions of the situation.

Curiosity kills the conflict: Effect change in students’ mindsets by encouraging everyone involved to remain curious and open-minded. Headstrong stubbornness will only help to facilitate the conflict; it’s fuel to the fire, so to speak. Keeping an open mind and truly listening to the other person allows barriers and egos to come down. When students are genuinely curious about the other person’s perspective, empathy, understanding, and resolutions will begin to smother the fiery conflict.

Conflict in the classroom is inevitable, but it doesn’t have to be an obstacle. Quite conversely, conflicts can be catalysts for learning opportunities and social and emotional growth. Embrace the teachable moments and know that every tough instance is an opportunity to advance our understanding of communication.